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Home Technology

Gemini is a good chatbot but a bad assistant

Linda Torries – Tech Writer & Digital Trends Analyst by Linda Torries – Tech Writer & Digital Trends Analyst
April 1, 2025
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Gemini is a good chatbot but a bad assistant
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Introduction to Gemini

Google’s new AI-powered assistant, Gemini, is designed to make tasks easier by leveraging the theoretical power of generative AI to access data across multiple apps. This functionality can be very handy, allowing users to ask Gemini to check their email for a specific message, extract data, and pass it to another app.

The Problem with Gemini

However, in practice, Gemini’s tendency to confabulate or make mistakes can be frustrating. For example, when asked to dig up a shipment tracking number from an email, Gemini appeared to work fine but actually provided a false tracking number. This mistake was not immediately apparent, as the number was believable and similar in length to a real USPS tracking number. The issue only became clear when the tracking number did not work in Google’s search-based tracker or on the US Postal Service website.

Comparison to Assistant

This experience highlights the difference between Gemini and Google’s previous Assistant. While Assistant would sometimes fail to understand a query and respond with "Sorry, I don’t understand," Gemini claims to have completed tasks even when it has made mistakes. This can lead to wasted time and frustration, as users must then fix Gemini’s errors. In contrast, Assistant’s limitations were clear, and it did not pretend to be able to do things it could not.

Frequency of Mistakes

Unfortunately, the incident with the tracking number is not an isolated event. Over the last year, Gemini has made similar mistakes, such as adding calendar events to the wrong day or putting incorrect data in notes. While Gemini usually gets tasks right, its frequency of mistakes is enough to make its utility as an assistant suspect. The mechanical imagination of Gemini can wander often enough to cause problems, leading to a situation where a user might prefer the honesty of Assistant’s "Sorry, I don’t understand" to Gemini’s false confidence.

Conclusion

In conclusion, while Gemini has the potential to be a powerful tool, its tendency to make mistakes and confabulate can be frustrating and waste users’ time. Until Gemini can improve its accuracy and transparency, users must be cautious when relying on it for important tasks. The comparison to Assistant highlights the importance of honesty and clarity in AI-powered assistants, as pretending to be able to do something when it cannot leads to more problems than admitting limitations.

FAQs

  • Q: What is Gemini?
    • A: Gemini is Google’s new AI-powered assistant designed to access data across multiple apps using generative AI.
  • Q: What is the main problem with Gemini?
    • A: The main problem is its tendency to make mistakes or confabulate, providing false information that appears believable.
  • Q: How does Gemini compare to Google’s previous Assistant?
    • A: Gemini claims to complete tasks even when it makes mistakes, whereas Assistant would admit when it did not understand a query.
  • Q: Is Gemini’s mistake with the tracking number an isolated incident?
    • A: No, Gemini has made similar mistakes over the last year, such as incorrect calendar events or notes.
  • Q: What is the conclusion about Gemini’s utility?
    • A: Gemini’s utility as an assistant is suspect due to its frequency of mistakes, making its honesty and accuracy crucial for improvement.
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Linda Torries – Tech Writer & Digital Trends Analyst

Linda Torries – Tech Writer & Digital Trends Analyst

Linda Torries is a skilled technology writer with a passion for exploring the latest innovations in the digital world. With years of experience in tech journalism, she has written insightful articles on topics such as artificial intelligence, cybersecurity, software development, and consumer electronics. Her writing style is clear, engaging, and informative, making complex tech concepts accessible to a wide audience. Linda stays ahead of industry trends, providing readers with up-to-date analysis and expert opinions on emerging technologies. When she's not writing, she enjoys testing new gadgets, reviewing apps, and sharing practical tech tips to help users navigate the fast-paced digital landscape.

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