Introduction to Agentic AI
Adapting to new and emerging technologies like agentic AI is essential for an organization’s survival, says Murli Buluswar, head of US personal banking analytics at Citi. “A company’s ability to adopt new technical capabilities and rearchitect how their firm operates is going to make the difference between the firms that succeed and those that get left behind,” says Buluswar. “Your people and your firm must recognize that how they go about their work is going to be meaningfully different.”
The Emerging Landscape
Agentic AI is already being rapidly adopted in the banking sector. A 2025 survey of 250 banking executives by MIT Technology Review Insights found that 70% of leaders say their firm uses agentic AI to some degree, either through existing deployments (16%) or pilot projects (52%). And it is already proving effective in a range of different functions. More than half of executives say agentic AI systems are highly capable of improving fraud detection (56%) and security (51%). Other strong use cases include reducing cost and increasing efficiency (41%) and improving the customer experience (41%).
Benefits of Agentic AI
The adoption of agentic AI in the banking sector has shown promising results. It has been effective in improving fraud detection, security, reducing costs, and increasing efficiency. Additionally, it has also improved the customer experience. The survey found that 41% of executives believe that agentic AI can improve the customer experience, which is a crucial aspect of any business.
The Future of Agentic AI
As agentic AI continues to evolve, it is likely to have a significant impact on the banking sector. With its ability to improve fraud detection, security, and customer experience, it is likely to become an essential tool for banks. The survey found that 70% of leaders say their firm uses agentic AI to some degree, which indicates a growing trend towards the adoption of this technology.
Conclusion
In conclusion, agentic AI is a rapidly emerging technology that is being adopted in the banking sector. Its ability to improve fraud detection, security, and customer experience makes it an essential tool for banks. As it continues to evolve, it is likely to have a significant impact on the banking sector. Organizations that adopt agentic AI are likely to succeed, while those that do not may get left behind.
FAQs
Q: What is agentic AI?
A: Agentic AI refers to a type of artificial intelligence that is capable of performing tasks that typically require human intelligence, such as decision-making and problem-solving.
Q: How is agentic AI being used in the banking sector?
A: Agentic AI is being used in the banking sector to improve fraud detection, security, reduce costs, and increase efficiency.
Q: What are the benefits of using agentic AI in the banking sector?
A: The benefits of using agentic AI in the banking sector include improved fraud detection, security, reduced costs, and increased efficiency.
Q: Is agentic AI widely adopted in the banking sector?
A: According to a 2025 survey, 70% of banking executives say their firm uses agentic AI to some degree, either through existing deployments or pilot projects.
