Introduction to OpenAI’s New Feature
OpenAI has introduced a new feature that connects ChatGPT to enterprise data, turning it into a custom analyst. This feature allows ChatGPT to access internal company data, making it more useful for business leaders. The main problem that OpenAI is trying to solve is that company knowledge is often scattered across different tools and platforms, making it hard to access and use.
The Problem of Scattered Company Knowledge
The information that business leaders need is often spread across documents, files, messages, emails, tickets, and project trackers. This scattering of information can hurt efficiency and decision-making. OpenAI points out that the tools that companies use don’t always connect, and the best answer is often spread across all of them.
How OpenAI’s New Feature Works
ChatGPT will connect to apps like Slack, SharePoint, Google Drive, and GitHub. OpenAI says it’s powered by a version of GPT-5, trained to check many sources for better answers. For checking and validation, every answer shows where the information came from. This changes what you can do from simple writing to complex analysis.
Examples of How the New Feature Can Be Used
For example, a manager prepping for a client call could ask for a briefing. The model could then use recent Slack messages, email details, call notes from Google Docs, and support tickets from Intercom to make a summary. This power can also handle confusion. If you ask, “What are the company goals for next year?”, the tool will summarize what’s been talked about and point out different opinions.
Other Uses for Teams
Other uses for teams include:
- Strategy: Putting together customer feedback from Slack, survey results from Google Slides, and main topics from support tickets to plan roadmaps.
- Reporting: Making campaign summaries by getting data from HubSpot, briefs from Google Docs, and key points from emails.
- Planning: Helping engineering leads plan releases by checking GitHub for open tasks, checking Linear for tickets, and checking Slack for bug reports.
Addressing Enterprise AI Governance and Implementation
For CISOs and data leaders, sharing intellectual property with an AI model is a big risk. OpenAI is dealing with this by focusing on admin controls and data privacy. The most important control is that the system respects your current company permissions. OpenAI has ensured that ChatGPT can only see the enterprise data that each user can already see.
Admin Controls and Data Privacy
ChatGPT Enterprise and Edu admins can manage access to apps and create custom roles. OpenAI says it doesn’t train on your data by default. It also has security features like encryption, SSO, SCIM, IP whitelisting, and a Compliance API for logs.
Limitations and Future Development
But, tech leaders should know the limits. It’s not perfect yet. Users have to pick it when starting a conversation. Also, there’s a trade-off: when company knowledge is on, ChatGPT can’t search the web or make charts. OpenAI is working to fix this soon.
Conclusion
OpenAI’s new company knowledge feature shows that the most important thing for generative AI is now secure and useful data integration, not just how good the model is. This latest ChatGPT feature should make things much faster by getting rid of enterprise knowledge silos, but it also makes data governance and access control more important than ever. For business leaders, this tech isn’t a simple fix. Instead, it’s a good reason to get their data organized before others do.
FAQs
- What is OpenAI’s new feature?
OpenAI’s new feature connects ChatGPT to enterprise data, turning it into a custom analyst. - How does the new feature work?
The new feature works by connecting ChatGPT to apps like Slack, SharePoint, Google Drive, and GitHub, and using a version of GPT-5 to check many sources for better answers. - What are the benefits of the new feature?
The benefits of the new feature include improved efficiency and decision-making, as well as the ability to handle complex analysis and confusion. - What are the limitations of the new feature?
The limitations of the new feature include the need for users to pick it when starting a conversation, and the trade-off that when company knowledge is on, ChatGPT can’t search the web or make charts. - How does OpenAI address enterprise AI governance and implementation?
OpenAI addresses enterprise AI governance and implementation by focusing on admin controls and data privacy, and ensuring that ChatGPT can only see the enterprise data that each user can already see.
