Introduction to InTouchNow.ai
InTouchNow.ai is now offering doctors’ surgeries a piece of software designed to modernize phone answering, reduce hold times, and create a smoother experience for patients and staff. In the UK, many GP surgeries’ phone lines are tied up in the mornings as patients try to contact their medical practitioner for appointments. More acute needs can be delayed among calls with routine enquiries, meaning high-priority callers can be left waiting for long periods.
How the System Works
The system uses voice-based AI to handle calls, schedule appointments, and assess patient needs. It is capable of handling many calls simultaneously, channelling callers with appointment requests, those seeking general advice, prescription requests, and seeking results of clinical tests. Founded by Daniel Park, InTouchNow.ai draws on his 30+ years of experience in medical call centres. The AI receptionist answers calls quickly and can automatically update integrated appointment systems. Practices can record voice messages to personalize the experience for patients.
Benefits for Practices
Benefits for practices include reducing the number of missed calls, decreased workload for reception staff, and improved access by patients to medical services. Being entirely software-based, the system operates outside regular hours, which can reduce the need for staff overtime at times of peak demand. The system integrates with common GP software like Surgery Connect, AWS, and Anima, automating tasks and maintaining patient data security while giving practices full control.
Language Support and Accessibility
The technology supports over 200 languages, with options for different dialects and accents, an aspect that will help patients in multi-cultural areas like inner-cities. Several practices in the UK are already using InTouchNow.ai and have reported positive results in call handling and patient access.
AI-Powered Solutions in the NHS
The much under-funded National Health Service in the UK has been quick to deploy AI-powered software to reduce its operating costs, often targeting the reduction of staff administration costs to funnel funds into patient care. For example, Smart Triage is an AI-powered system deployed in UK GP practices that can triage patients making initial enquiries, and based on their responses, book them into the right care pathway, such as GP or nurse appointment, or referral to specialist clinician.
Evaluation of AI-Powered Solutions
An evaluation of Smart Triage at a Surrey GP practice in 2024 showed the platform reduced the average patient waiting time by 73%. For clinicians, especially GPs, iatroX is a UK-based AI clinical reference platform that helps doctors retrieve evidence-based clinical guidance, and summarizing relevant literature & guidelines. An evaluation in 2025 found a majority of surveyed users stating iatroX was useful (~86%) or reliable (~79%).
Conclusion
InTouchNow.ai is a valuable tool for doctors’ surgeries, helping to reduce hold times and create a smoother experience for patients and staff. With its ability to handle multiple calls simultaneously and support over 200 languages, it is an ideal solution for practices in multi-cultural areas. As the NHS continues to deploy AI-powered software to reduce operating costs and improve patient care, InTouchNow.ai is an important step forward in modernizing phone answering and improving access to medical services.
FAQs
- What is InTouchNow.ai?
InTouchNow.ai is a piece of software designed to modernize phone answering for doctors’ surgeries, reducing hold times and creating a smoother experience for patients and staff. - How does the system work?
The system uses voice-based AI to handle calls, schedule appointments, and assess patient needs, and is capable of handling many calls simultaneously. - What are the benefits of using InTouchNow.ai?
Benefits include reducing the number of missed calls, decreased workload for reception staff, and improved access by patients to medical services. - Is the system secure?
Yes, the system integrates with common GP software and maintains patient data security while giving practices full control. - What languages does the system support?
The technology supports over 200 languages, with options for different dialects and accents.
