Introduction to ServiceNow’s Yokohama Platform
ServiceNow has launched its Yokohama platform, which introduces AI agents across various sectors to boost workflows and maximize end-to-end business impact. The Yokohama platform release features teams of preconfigured AI agents designed to deliver immediate productivity gains. These agents operate on a single, unified platform, ensuring seamless integration and coordination across different business functions.
Key Features of the Yokohama Platform
The platform also includes capabilities to build, onboard, and manage the entire AI agent lifecycle, making it easier for enterprises to adopt and scale AI solutions. Data is the lifeblood of AI, and ServiceNow recognizes this by expanding its Knowledge Graph with advancements to its Common Service Data Model (CSDM). This expansion aims to break down barriers among data sources, enabling more connected and intelligent AI agents.
The Importance of Data in AI
By unifying data from various sources, ServiceNow’s platform ensures that AI agents can operate with a comprehensive view of the enterprise, driving more informed decisions and actions. According to Gartner, by 2028, 40% of CIOs will demand ‘Guardian Agents’ to autonomously track, oversee, or contain the results of AI agent actions. This underscores the growing need for a coordinated, enterprise-wide approach to AI deployment and management.
ServiceNow’s Approach to AI Deployment
ServiceNow’s Yokohama release addresses this need by serving as the AI agent control tower for enterprises. The platform removes common roadblocks such as data fragmentation, governance gaps, and real-time performance challenges, ensuring seamless data connectivity with Workflow Data Fabric. Unlike other AI providers that operate in silos or require complex integrations, ServiceNow AI Agents are built on a single, enterprise-wide platform.
Benefits of ServiceNow’s AI Agents
Amit Zavery, President, Chief Product Officer, and Chief Operating Officer at ServiceNow, commented: "Agentic AI is the new frontier. Enterprise leaders are no longer just experimenting with AI agents; they’re demanding AI solutions that can help them achieve productivity at scale." ServiceNow’s industry-leading agentic AI framework meets this need by delivering predictability and efficiency from the start.
New AI Agents from ServiceNow
ServiceNow’s new AI Agents are now available to accelerate productivity at scale. These agents are designed to drive real outcomes for enterprise-wide use cases. For example:
- Security Operations (SecOps) expert AI agents: These agents transform security operations by streamlining the entire incident lifecycle, eliminating repetitive tasks, and empowering SecOps teams to focus on stopping real threats quickly.
- Autonomous change management AI agents: Acting like seasoned change managers, these agents generate custom implementation, test, and backout plans by analyzing impact, historical data, and similar changes, ensuring seamless execution with minimal risk.
- Proactive network test & repair AI agents: These AI-powered troubleshooters automatically detect, diagnose, and resolve network issues before they impact performance.
Expanded Capabilities of ServiceNow’s AI Agent Orchestrator
ServiceNow AI Agent Orchestrator and AI Agent Studio are now generally available with expanded capabilities to govern the complete AI agent lifecycle. These tools help to streamline the setup process with guided instructions, making it easier to design and configure new AI agents using natural language descriptions. Their expanded performance management capabilities include an analytics dashboard for visualizing AI agent usage, quality, and value—ensuring that AI agent performance and ROI can be easily tracked.
Customer Success Stories
Several customers and partners have already seen the benefits of ServiceNow’s AI solutions. CANCOM, Cognizant, Davies, and Sentara have all praised the platform’s ability to drive efficiency, cost savings, and productivity. These organizations have successfully integrated ServiceNow’s AI agents into their operations. Jason Wojahn, Global Head of the ServiceNow Business Group at Cognizant, said: "At Cognizant, we are helping companies harness the next phase of AI with agentic AI workflows that could bring unparalleled efficiency."
Conclusion
ServiceNow’s Yokohama platform release is a step forward in the evolution of AI for business transformation. By unleashing new AI agents and expanding data capabilities, ServiceNow aims to empower businesses to achieve faster and smarter workflows to maximize impact.
FAQs
- What is the Yokohama platform?
The Yokohama platform is a new release from ServiceNow that introduces AI agents across various sectors to boost workflows and maximize end-to-end business impact. - What are the key features of the Yokohama platform?
The platform features teams of preconfigured AI agents, capabilities to build, onboard, and manage the entire AI agent lifecycle, and expanded data capabilities with advancements to its Common Service Data Model (CSDM). - What are the benefits of ServiceNow’s AI agents?
ServiceNow’s AI agents are designed to drive real outcomes for enterprise-wide use cases, such as security operations, change management, and network test & repair. - How do ServiceNow’s AI agents differ from other AI providers?
ServiceNow AI Agents are built on a single, enterprise-wide platform, ensuring seamless data connectivity and providing a single view of all workflows, AI, and automation needs. - What are some examples of customer success stories with ServiceNow’s AI solutions?
Several customers and partners, including CANCOM, Cognizant, Davies, and Sentara, have praised the platform’s ability to drive efficiency, cost savings, and productivity.
